Zuma Lighting Cancellation Policy
Zuma Lighting recognizes the need for clear and detailed cancellation terms to ensure
transparency and understanding for all parties involved. Our products are categorized as
Standard, Made to Order, or Custom, with specific cancellation policies for each category.
1. Standard Items
Standard items are defined as inventory parts that are regularly stocked. This category includes
but is not limited to:
• Anchor bolts
• Standard 2-piece base covers
• Handhole covers
• Other standard accessories
Cancellation Policy for Standard Items:
• Standard items are subject to a minimum restocking charge of 35%.
• Requests for cancellation must be made in writing and approved by Zuma Lighting.
• The restocking fee will be deducted from any refund issued.
2. Made-to-Order Items
Made-to-order items are defined as any fixture or product that Zuma Lighting does not stock as
inventory. These items require fabrication, assembly, and/or powder-coating to meet the
specifications of the order.
Cancellation Policy for Made-to-Order Items:
• Cancellation fees will range from 50% to 80% of the order value, depending on the
amount of work completed at the time of cancellation.
• The exact fee will be determined based on the stage of production.
• Requests for cancellation must be made in writing and approved by Zuma Lighting.
3. Custom Products
Custom products are defined as items that require special setup or tooling unique to the
customer's specifications.
Cancellation Policy for Custom Products:
• Custom products are non-cancellable.
• Payment in full is required for all custom orders.
• No refunds will be issued once the order is placed.